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Misfit Command

Welcome, Misfit.

Misfit Command

Download Quickstart Guide

GENERAL SET-UP & APP

Your Hybrid smartwatch is compatible with Android(TM) phones and iPhone(R), specifically with Android OS 4.4 or higher, iOS 8.2/iPhone 5 and above. All devices are Bluetooth(R) enabled with an improved data transfer of 4.1 Low Energy.

The watch is pre-installed with a coin cell battery (CR2430), a Battery Replacement Tool, a Warranty Booklet, and a Quick Start Guide.

To set up your device, reference the Quick Start Guide that accompanied your hybrid smartwatch or follow these steps:

  • On your phone, download and install the App from the App Store or Google Play store. Follow the instructions to set up an account.
  • To put the watch in pairing mode, press and hold the top button until the subeye hand spins around.
  • The App will walk you through the process of connecting and setting up your hybrid smartwatch.

Your hybrid smartwatch needs to be paired with your phone using the App. Follow the instructions in “HOW DO I SET UP MY DEVICE?”

The range of the wireless Bluetooth connection between your phone and Hybrid Smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity.

No, all device data and information wirelessly syncs with the smartphone app via Bluetooth technology. If using an Android smartphone, your Hybrid smartwatch can also use your home Wi-Fi network for connectivity in any areas covered by your home network.

iOS: Go to the App store, type Misfit in the search command, select the app and tap “Get.” Wait for the app to download on your phone.

Android: Go to the Google Play store, type the brand name in the search command, select the app and tap “Install.” Wait for the app to download on your phone.

You can sign up using your email address, Facebook account, or Google account.

Your age informs our activity algorithms (steps, calories, etc.) and makes them more accurate.

iOS: Press and hold on the App icon until an “X” appears on the upper left corner of the icon. Tap on the “X.”

Android: Uninstall the app by going to Apps. Press and hold on the App and drag it to the Uninstall icon.

PAIRING/SYNCING

Download the app, set up an account, and follow the prompts to add a new device to your account. In the app, select which device you want to start pairing. Accept the Bluetooth pairing request by selecting “Pair.” You will then see a confirmation screen. You may have to update the firmware. If so, tap “Update” and wait for the update to go through.

It could be one of the following reasons:

  • You have not downloaded and installed the App. Follow the instructions in “GENERAL SET-UP & APP.”
  • Your battery is low. Follow the instructions in “HOW DO I KNOW IF MY HYBRID SMARTWATCH BATTERY IS LOW AND NEEDS TO BE REPLACED?”
  • Your watch may not be close enough to your phone. Move your watch closer to your phone.
  • Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.
  • Your watch may need to be unpaired and then, reconnected to the phone.
  • You may have to quit the app and re-open again.

Open the App. From the app’s main menu, open the Device settings. Disconnect the watch from the app. Then, go to the phone’s Bluetooth settings and forget or unpair the watch.

Open the App. From the app’s main menu, click “DEVICES.” Tap the “+” sign at the bottom of the screen. Follow the steps on “HOW DO I SET UP MY DEVICE?” Note that only one device can be active and connected at a time.

You can pair as many devices with the app as you would like but only one device can be active and connected at a time.

Open the App. From the app’s main menu, click “DEVICES” and select the one you want to use. Note that only one device can be active and connected at a time.

It could be one of the following reasons:

  • The watch may be disconnecting if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no doors, walls, or other obstacles between the phone and the watch.
  • Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on.
  • Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.
  • If within Bluetooth range of the phone and watch still will not sync, the watch battery might be low. Follow the instructions in “HOW DO I INSTALL/REPLACE THE BATTERY” to replace your battery.
  • If your watch keeps disconnecting after replacing the battery and while still within Bluetooth range of the phone, try turning Bluetooth on and off.
  • If none of these suggestions work, tap the Support button in App Settings to contact us.

BATTERY

  • Hold the device securely face down.
  • Insert a coin into the slot on the case back.
  • To open, apply light pressure while turning the coin to the left until the coin aligns with the small guide dot on the rim of the case. Do not over rotate.
  • Remove the case back manually.
  • Insert the battery with the “+” or logo facing up.
  • Return the case back.
  • To close, apply light pressure while turning the coin to the right until the top of the tool aligns with the center dot on the top rim of the case.

Your battery will last up to 1 year, depending on usage.

When your battery gets low, your app will notify you. You will be notified within the App that the features using vibration will no longer work until the battery is replaced. You can dismiss the low battery notification in the app as well as on your watch by pressing any pusher. After you have dismissed this notification, your watch will go back to telling time.

Notifications alert you on your watch with a vibration and/or movement of the hands. Frequent alerts may cause your battery to drain more quickly. To maximize battery life, you can:

  • Reduce the number of People or Apps you have selected in Notifications. See “HOW CAN I DELETE A CONTACT OR APP FROM MY NOTIFICATIONS?” to learn how.
  • Turn off Notifications. See “HOW DO I DEACTIVATE NOTIFICATIONS?” to learn how.

CR2430 Lithium Battery

CR2430 Lithium Batteries can be found at misfit.com and most retailers where batteries are sold

FEATURES

The watch is both dust resistant and swimproof. Additionally, strap material, such as leather, may react poorly to water and dust.

It does not have a display, microphone, or speaker.

Your device can alert you with a gentle vibration to wake you up or remind you to do something. Manage your Alarm within the App by tapping “Devices” on the bottom bar. In the Devices section, select Alarm. Please make sure you are wearing your watch when the alarm is set to go off.

No, this device does not support heart rate measurement.

No, this device does not support GPS.

Yes. Wear your watch to bed and see what your night looked like, including light and restful sleep.

Yes, your watch will continue telling time in the time zone in which it was last connected.

To set the time on your hybrid smartwatch, first pair the watch to your phone. The watch will automatically update to telling time in the same time zone as your phone. See “HOW DO I PAIR MY HYBRID SMARTWATCH TO MY PHONE?”

Calibrate your watch with the App by tapping the three lines in the upper left of the screen to open the navigation menu. In the navigation menu, select DEVICES, and select CALIBRATE. The App will walk you through the calibration process.

Your watch may have to be recalibrated. Follow the instructions in “HOW DO I CALIBRATE MY HYBRID SMARTWATCH?”

Tap “Devices” on the bottom bar.

The left side of your subeye shows activity progress scale, while the right shows icons that reflect different features.

The subeye hand will automatically track your activity progress.

When you press the bottom button to perform a LINK function, the subeye hand will point to LINK icon (three dots).

When you receive an assigned notification, subeye hand will point to Message icon and the watch hands will move to show the number you assigned on your dial.

Press the top button to toggle through the icon subeye features on your smartwatch.

  • One press: Subeye hand will point to Date icon, watch hands will move to point to today’s Date on the outer dial.
  • Two presses: Subeye hand will point to Alarm icon, watch hands will move to show Alarm time
  • Three presses: Subeye hand will point to Time 2 icon, watch hands will move to show your set Second Time Zone
  • Four presses: Subeye hand will point to Message icon, watch hands will move to show the number you assigned to the last notification received.

Go to DEVICES and scroll down to Second Time Zone. Enter the city you want to view the time of on your smartwatch. A checkmark will appear next to your selected city.

To change your city, search for the one you want to assign and tap it. A checkmark will appear next to your selection.

Swipe right on the cities in your list to delete them.

ACTIVITY TRACKING

Your watch tracks both activity (steps, calories, and distance) and sleep (awake, light, and restful).

From the Home section, press the calendar icon on the top left to see your weekly view and press again to see your monthly view.

Swipe the screen from left to right to see your activity history in the daily, weekly and monthly views.

Tap on “me” in the bottom right corner of the screen and select “Goals.”

To update your height or weight, tap “me” in the bottom right corner in your app. Select the gear icon in the upper right of the expanded screen to access your settings. Select “Height” or “Weight”, scroll up and down to select the right number, and tap the back arrow when done.

To change the units system, tap “me” in the bottom right corner in your app. Select the gear icon in the upper right of the expanded screen to access your settings. Scroll down to “Units” to select the right units of measurement.

This device is best suited to capture steps when walking, running, and similar activities throughout your day.

Make sure you have been through Activity onboarding to set up your tracking. Next, ensure your device is on, has a full battery, and is connected to the app. To sync, go into your activity screen and pull down to start the syncing process.

It could be one of the following reasons:

  • Make sure you have been through the Activity onboarding to set up your tracking.
  • Make sure your device's battery is not dead and that it is syncing to the app.
  • Make sure the device is snug to your wrist.
  • The device only tracks walking, running and other related activities. If you hold something in the same hand as the device while walking, it might not count all steps accurately.
  • The device might be in recovery mode. If so, tracking and notifications will not work. You will need to do a firmware update to get things back to normal again.
  • We use sensors and a complex algorithm to determine when someone has taken a step. We believe our algorithm is an accurate representation of actual movement and ignores false movement like simply moving your arm.

You cannot see calorie metrics until height and weight are set. To update, see “HOW DO I UPDATE MY HEIGHT OR WEIGHT?”

Your watch can store data for 14 days between syncs.

Yes. Tap the orange plus button on the bottom bar. Tap the orange running icon. Select an exercise. Tap “Log Exercise” on the bottom right.

3RD PARTY INTEGRATION

Activity

Yes, you can send your step counts to Google Fit™, MyFitnessPal™, Lose It!™, MapMyFitness™ and Apple Health apps.

No, you can only export your data to other apps (not import data).

We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes variations between data.

Sleep

No, you cannot send your sleep data to other apps.

No, you cannot receive any sleep data from other apps.

SLEEP TRACKING

If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of light and restful sleep, and when you wake up.

From the daily view, tap the calendar in the top left corner to see your weekly view and again to see your monthly view. To return to daily view, swipe down.

Swipe the screen from left to right to see your sleep history in the daily, weekly and monthly views.

Make sure you have been through Sleep onboarding to set up your tracking. Next, ensure your device is on, has a full battery, and is connected to the app. To sync, go into your sleep screen and pull down to start the syncing process.

It could be one of the following reasons:

  • Make sure you have been through Sleep onboarding to set up your tracking.
  • Make sure your device is on and charged and connected to the app.
  • The device might be in recovery mode. If so, tracking and notifications will not work. You will need to do a firmware update to get things back to normal again.

At this time, you cannot edit your sleep.

No, your hybrid smartwatch will automatically track your sleep so you don't need to take action to enter or exit sleep mode.

NOTIFICATIONS

Notifications is a section of the App that enables you to customize the notifications you would like to receive on your watch.

“App Notification” enables text, call, or select app notifications in the form of vibration and hand/subeye movement on your watch which is customizable in the app.

The subeye hand will point to the Notifications icon. The hour and minute hands will move to the contact or app’s assigned number.

Selecting specific contacts and assigning them a number in the app enables your watch hands to move to the assigned number indicating which contact is texting or calling.

In the Devices page scroll down to Alerts & Notifications section and select “App Notifications.” Tap “Calls” or “Texts” then tap “ADD CONTACT” on the bottom. Scroll through and tap desired contact. Assign the number watch hands should move to when receiving a notification from specified contact. Tap “Next.”

You can add up to 12 people.

In the Devices page scroll down to Alerts & Notifications section, select “App Notifications” and tap “ADD NOTIFICATION” on the bottom, scroll through the available apps you would like to add and tap an app.

On iPhones, not all notifications will get sent if multiple notifications are received on the phone at the same time (e.g. you have My App Notifications for all your apps and your phone receives Gmail, Inbox, Google+, Facebook, and Facebook Messenger at the same time, possibly only one of the “My App” notifications will trigger).

In the App Notifications page, tap into each section (i.e. Calls, Texts, etc.) and tap the on/off switch.

Tap on a contact or app you would like to delete and tap the “Delete” button.

Deleting all contacts in your app notifications will default to all texts and calls simply being vibrations with no identifying hand movement.

You should make sure your device battery has power and your device is connected properly to the app. If the problem persists you may unpair your device from the phone and pair it again. If you are wearing another smartwatch device that is receiving notifications (e.g. Apple Watch, Pebble, etc.), the notification may not always go to both devices, and can in some cases only go to one of the devices, but not the other.

Be sure that the app you have selected to receive notifications for has the settings configured to show notifications on the lock screen of your phone. This determines what notifications make it to your device.

ACCOUNT & DEVICE SETTINGS

To access Settings, tap on “me” in the bottom right corner of the app screen. Tap the gear in the top right corner. In your Settings Menu, you can edit your birthday, gender, height weight, unit measurement preferences.

To access Settings, tap on “me” in the bottom right corner of the app screen. Select “Goals” at the top of the page.

The app language is automatically selected based on the language you set for your phone. If your phone's language is not one of the languages the app is translated in, the default language is English.

Tap “Devices” in the bottom right of the app to open

Tap “Devices” in the bottom right of the app to open.

Tap “Devices” in the bottom right of the app. Tap “Remove device.” Then, go to the phone’s Bluetooth settings and forget or unpair the device.

If you already have the app and want to add a new device, Tap “Devices” in the bottom right of the app to open. Tap “+” in the top right corner of app.

PRIVACY

Refer to “Privacy Policy” in the app under Settings. To access Settings, tap on “me” in the bottom right corner of the screen. Tap the gear in the top right corner. Scroll down to select “Privacy Policy” where you will see be linked to the privacy policy and term of use.

Your Hybrid smartwatch has a 2-year limited warranty. Please read the warranty booklet included in the box or online for more details.

To contact customer care, tap the Support button in App Settings by selecting “me” in the bottom bar then the gear in the top right corner.